So, I have 2 reviews of assembled uppers I have ordered in the last few weeks.
First, CBC industries.
Ordered an upper with Hera arms lightweight handguard.
Was shipped in a decent amount of time, came assembled correctly. Was light, barrel seems to be of good quality, considering the price.
The Hera Arms handguard is light. I mean really light. Including the barrel nut was something around 8 oz I think. I know it is less than 10 as the 15" I had installed on another build was about 10.
Ordered 1 in 8 barrel. Came with 1 in 9.
Customer service apologized, I mean apologized alot, and seemed genuinely sincere. Sent return shipping label immediately. Also said they would hook me up with a free window’d mag.
Sent out mid to end of last week, got it back today.
They included the free mag, and it is now 100%. Issues happen, it is how a company handles them that matters.
PSA, everyone says they are great. They had an Easter sale, so I ordered a 16" m4 profile 1 in 7, with keymod upper.
Came in yesterday, ordered friday night. Super quick shipping, no build time.
Upon opening the box today, found the handguard would rock back and forth.
THE FAWKING BARREL NUT IS COMPLETELY LOOSE… O.o
While waiting for the customer service rep to find my order, unthreaded it. No grease, no antiseize, nothing.
He didn’t seem to care a whole hell of a lot. Said that they expect that they SHOULD be assembling it properly with grease, and torquing it. I asked to just get a wrench sent out in correct size for the barrel nut. He said it has to come back in to be repaired. Asked if anything can be done about the inconvenience factor…
NO. Said it is a warranty issue, so all they can do is fix it.
The upper was not really light by any means, but not heavy. Average I guess. Handguard seemed to be of decent quality, but seriously a completely loose barrel nut. Had an inspected by number. He requested that.
I mean, c’mon. If I was an idiot and slapped it on a lower, went to the range… Well, you can guess what catastrophic failure it might have seen.
Instead of sending out a new inspected upper, it has to go through their repair process. Adding more time most likely.
And nothing to grease the situation towards me.
Had to call back to get the ups label re-sent, I dunno where it was sent to, or if it was even sent, but it definitely did not make it to me.
I would definitely buy from CBC again, at least everything was assembled correctly, just wrong twist rate. They went above and made it right, and comped a mag. Respectable.
PSA, I dunno. Not sure if I would buy another assembled anything from them after this.
Has anyone else had issues like this with PSA, or any other company?