Review: The The Products and Practices of CBC Industries, Inc.
On July 4th, 2016, I ordered an AR-15 upper receiver from CBC Industries for their 4th of July sale. The upper receiver was well packaged and came with a packing slip indicating its quality inspection.
In accordance with NJ state law, the moment it arrived on the 22nd, I had a compensator pinned and welded at an expense of $73. It was there, the gunsmith made me aware of the manufacturing mistakes made on the upper. The side of the handguard has over-milled and the assembler had taken divots out of the upper receiver clumsily installing the forward assist retainer pin (see pictures). These are not things that occur because of mishandling, these are issues that occur in in manufacturing. The over-milling on the handguard could only have happened before the part was anodized at the factory (as the issue was anodized as well). The damage around the pin hole generally occurs during assembly (done by CBC Industries), when the assembler does not use the correct type of pin punch when putting in the pin. The denting is caused by the incorrect pin punch sliding off the top of the pin when its being struck with the hammer (by the assembler at CBC Industries).
I first attempted to contact CBC Industries on July 22nd (the day it arrived) with a copy of the first picture and the following text:
Was the rail that came on this upper supposed to be a blem or did it get past quality control? See attached.
This message was ignored completely. I then sent a second email from a military email address:
This is my second email in regard to order number 15650. I have issues with both the quality as well as the workmanship of the lower I received last Friday (see attached pictures). If this is not the correct department to contact, please send me the contact information for the correct one.
In response to the email I send from my military address, I received the following:
From: Sales CBC Industries [[email protected]]
Sent: Monday, July 25, 2016 1:00 PM
Subject: [Non-DoD Source] RE: Order number 15650
Sent to returns/refunds
I assume this email means that they have forwarded the email to the returns/refunds department. Since I never received anything from any returns/refunds department and given how completely unhelpful this email was, I (tongue in cheek) send the following back:
Is that part of an email address? To which, I received no reply.
The only point at which I received any real engagement with CBC Industries was when I voiced my concerns publicly on their Facebook page, where they made it clear that they were not willing to fix the issues with my upper, and that my only course of action with them was to send it back for a full refund (after I invested $73 in compliance work) because, as they put it, they could “sell it via scratch and dent for $239 and my customers would be in a line at that price” (exact words).
I’ve written this page so that anyone who does business with CBC Industries knows what kind of company they are dealing with. It is my opinion, as the part had passed their internal quality inspection, they have no problem trying to pawn off their defective parts during sales on unsuspecting customers (and customers they think will be unwilling or unable to complain), without disclosing them as defective or blemished. And in my case, they are not willing to stand by these products.
Based on my experiences with CBC industries, I recommend that people avoid this company.